Last updated: 16 August 2026

This Privacy Policy explains how Nichola Amor Coaching ("we", "us", "our") collects, uses, and protects your personal data when you visit our website [www.nichola-amor-coaching.com] or use our health coaching services. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

If you have any questions about this policy or how we handle your data, please contact us using the details in Section 13.

1. Who We Are

Nichola Amor Coaching is a sole trader operating a health coaching business, registered in England and Wales.

• Data Controller: Nichola Amor Coaching, Cardiff, UK

• Email: hello@nichlola-amor-coaching.com

• ICO Registration Number: 

2. What Personal Data We Collect

Depending on how you interact with us, we may collect:

a) Contact and enquiry data

• Name, email address, phone number

• Messages or details submitted through our contact/booking form

b) Booking and service data

• Appointment dates and preferences

• Information you provide about your health, lifestyle, goals, and coaching history, where relevant to the service you've booked

c) Health data (special category data)

• Information about your physical or mental health, medical history, dietary requirements, or wellbeing goals that you choose to share with us as part of your coaching sessions

d) Payment data

• Billing name and address

• Payment details are collected and processed directly by our payment processor; we do not store full card details ourselves

e) Marketing data

• Name and email address if you subscribe to our newsletter or mailing list

• Your engagement with our emails (e.g. opens, clicks), via our email marketing platform 

f) Technical and usage data

• IP address, browser type, device information, and pages visited, collected via cookies and analytics tools (see Section 8)

3. How We Collect Your Data

We collect personal data when you:

• Fill in a contact, enquiry, or booking form on our website

• Book or pay for a coaching session

• Sign up to our newsletter or mailing list

• Communicate with us by email, phone, or in coaching sessions

• Browse our website (via cookies and similar technologies)

4. Our Legal Basis for Using Your Data

Under UK GDPR, we rely on the following lawful bases (Purpose: Lawful Basis):

• Responding to enquiries: Legitimate interests

• Booking and delivering coaching services: Performance of a contract

• Processing payments: Performance of a contract / legal obligation

• Sending marketing emails: Consent

• Processing health-related information: Explicit consent (Article 9(2)(a) UK GDPR)

• Website analytics/cookies: Consent (non-essential cookies)

• Keeping business records: Legal obligation

Because health data is a "special category" of data, we will always ask for your clear, explicit consent before collecting or using it, and you can withdraw this consent at any time (see Section 7).

5. How We Use Your Data

We use your personal data to:

• Respond to your enquiries and provide requested information

• Deliver and manage your health coaching sessions

• Process payments for our services

• Maintain accurate business and client records

• Send you marketing communications, where you've consented

• Improve our website and services

• Comply with our legal and regulatory obligations

We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.

6. Who We Share Your Data With

We do not sell your personal data. We may share it with trusted third parties who help us run our business, including:

• Payment processors – to process payments securely

• Email marketing platforms – to send newsletters and marketing communications, where you've consented

• Booking/scheduling software providers – to manage appointments

• IT and hosting providers – to store and maintain our website and data

• Professional advisers (e.g. accountants) – where necessary for business administration

• Regulators or authorities – where required by law

All third-party providers are required to protect your data and only process it for the purposes we specify.

International Transfers

Some of our third-party providers may store or process data outside the UK, including in the United States. Where this happens, we ensure appropriate safeguards are in place, such as the UK's International Data Transfer Agreement (IDTA) or adequacy regulations, to protect your data to UK standards.

7. Your Rights

Under UK GDPR, you have the right to:

• Access – request a copy of the personal data we hold about you

• Rectification – ask us to correct inaccurate or incomplete data

• Erasure – ask us to delete your data ("right to be forgotten"), where applicable

• Restrict processing – ask us to limit how we use your data

• Data portability – request your data in a portable format

• Object – object to processing based on legitimate interests or for direct marketing

• Withdraw consent – withdraw consent at any time, including for marketing or health data processing, without affecting the lawfulness of processing before withdrawal

To exercise any of these rights, please contact us at hello@nichola-amor-coaching.com. We will respond within one month, as required by law.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO) Website: www.ico.org.uk Helpline: 0303 123 1113

8. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Ensure the site functions correctly (essential cookies)

• Understand how visitors use our site, using tools such as Google Analytics (analytics cookies)

We will ask for your consent before setting non-essential cookies, in line with PECR. You can manage or withdraw your cookie consent at any time via the cookie banner/settings on our site, or through your browser settings.

9. Data Retention

We keep your personal data only as long as necessary for the purposes set out in this policy:

• Client/coaching records: 7 years after our last interaction, in line with professional and tax record-keeping obligations

• Marketing data: until you unsubscribe or withdraw consent

• Payment records: as required by HMRC (typically 6 years)

After this period, your data is securely deleted or anonymised.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure, including secure storage, restricted access, and use of reputable, GDPR-compliant third-party providers.

11. Children's Data

Our services are intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page will show when changes were made.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

hello@nichola-amor-coaching.com

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Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently, provide information to the website owner, and improve your browsing experience.

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This website is built on Wix, and uses cookies as described below.

 

2. How We Use Cookies

We use cookies for the following purposes:

 

Essential cookies

These are necessary for the website to function properly — for example, enabling secure areas of the site, remembering items in a booking process, and supporting core Wix functionality. The site cannot work properly without these, so they cannot be switched off.

 

Analytics cookies

We use analytics tools (such as Google Analytics and/or Wix Analytics) to understand how visitors use our website — for example, which pages are viewed most, how long visitors stay, and how they found the site. This helps us improve the website and our content. These cookies collect information anonymously wherever possible.

 

Booking and payment cookies

Our booking and payment system uses cookies to allow you to book coaching sessions, process payments securely, and remember your booking details during your session on the site. These are provided by our booking/payment provider (e.g. Wix Bookings, and/or a third-party payment processor such as Stripe or PayPal).

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3. Third-Party Cookies

 

Some cookies are placed by third parties who provide services on our behalf. These may include:

 

- Wix.com — the platform our website is built on, which sets essential cookies to support core site functionality

- Google Analytics — for website analytics.

 

These third parties may set their own cookies, over which we have limited control. We recommend reviewing their own privacy and cookie policies for further detail:

- Wix Cookie Policy: https://www.wix.com/about/cookie-policy

- Google Privacy Policy: https://policies.google.com/privacy

 

4. Managing Your Cookie Preferences

 

When you first visit our website, you will be shown a cookie consent banner allowing you to accept or manage non-essential cookies (such as analytics cookies).

 

You can also control or delete cookies at any time through your browser settings. Please note that blocking essential cookies may affect the functionality of the website, including your ability to make bookings.

 

Guidance on managing cookies in common browsers:

- Chrome: https://support.google.com/chrome/answer/95647

- Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac

- Firefox: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

 

5. Changes to This Policy

 

We may update this Cookies Policy from time to time to reflect changes in the cookies we use or for legal or regulatory reasons. Any changes will be posted on this page with an updated revision date.

 

6. Contact Us

 

If you have any questions about this Cookies Policy, please contact:

 

hello@nichola-amor-coaching.com