Nichola Amor Coaching (www.nichola-amor-coaching.com)

Last updated: 16 August 2026

 

These Terms and Conditions ("Terms") govern the coaching services provided by Nichola Amor Coaching ("I", "me", "my") to you ("Client", "you"). By booking a session or package, you agree to these Terms.

 

1. About These Services

 

1.1 Nichola Amor Coaching provides one-to-one coaching support for women navigating the menopause transition, including packages such as **The Next Chapter** (6 sessions, held fortnightly, with weekday WhatsApp support and access to the Next Chapter Toolkit).​

 

1.2 Coaching is not medical, therapeutic, or clinical advice.** I am not a doctor, therapist, or medical professional, and nothing discussed in sessions should be taken as a diagnosis or treatment. For medical concerns relating to menopause or any other health condition, please consult your GP or a qualified healthcare professional.

 

2. Booking and Payment

 

2.1 Sessions and packages must be booked and paid for in advance via the website booking system.

 

2.2 Prices are as stated on the website at the time of booking, including any time-limited offers (such as founding client pricing).

 

2.3 Payment must be made in full upfront or via the agreed instalment plan before the first session begins.

 

2.4 Payment confirms your booking. If payment is not received, the session or package will not be secured.

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2.5 If an instalment plan is chosen, you are contractually committing to making all scheduled payments. Pausing or stopping the programme does not exempt you from completing your payment plan.

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3. Cancellations and Rescheduling

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3.1 Clients must give at least 24 hours' notice to cancel or reschedule a session.

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3.2 Sessions cancelled or rescheduled with less than 24 hours' notice will be treated as forfeited and cannot be rebooked at no extra cost, except in exceptional circumstances at my discretion.

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3.3 I will make reasonable efforts to give at least 24 hours' notice if I need to cancel or reschedule a session, and will offer an alternative time as soon as possible.

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4. Refunds

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4.1 Once a coaching package has started (i.e. the first session has taken place), no refunds will be issued for remaining sessions, regardless of whether all sessions are used.

 

4.2 If a package is cancelled before the first session takes place, a refund may be issued at my discretion, minus any administrative costs already incurred.

 

4.3 Cooling-Off Period: In accordance with the UK Consumer Contracts Regulations, you have a 14-day right to cancel this agreement from the date of purchase and receive a full refund, provided no services have commenced.

 

4.4 Express Request to Start: By scheduling or attending your first session within this 14-day window, you explicitly request the services to begin. You acknowledge that you waive your statutory right to a full refund once the programme has started.

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5. Founding Client Offer

 

5.1 Where a founding client rate applies, this is offered in exchange for the client's honest feedback and a testimonial to be provided during or after completion of the package. This does not affect your right to cancel or your consumer rights, but I do ask that feedback is given in good faith as part of accepting the discounted rate.

 

6. WhatsApp Support

 

6.1 Weekday WhatsApp support is provided as part of applicable packages to offer additional guidance between sessions. This is intended for brief check-ins and questions, not emergency support, ongoing therapy, or crisis intervention. Response times are reasonable but not instant, and support is not available on weekends or outside standard weekday hours. If you are experiencing a medical or mental health emergency, please contact your GP, NHS 111, or emergency services.

 

7. “The Next Chapter” Toolkit and Materials

 

7.1 Any digital resources, worksheets, or materials provided as part of a package (including the ‘Next Chapter Toolkit”) are for your personal use only. They may not be copied, distributed, resold, or shared with third parties without prior written permission.

 

8. Confidentiality

 

8.1 I will treat information shared during coaching sessions as confidential, except where I am legally required to disclose it, or where I believe there is a risk of serious harm to you or someone else, in which case I may need to share relevant information with appropriate services.

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9. Client Responsibilities

 

9.1 Coaching is a collaborative process. You agree to:

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• Attend sessions on time and be prepared to participate;

• Communicate openly and honestly; and

• Seek appropriate medical advice for any health concerns outside the scope of coaching.

 

10. Limitation of Liability

 

10.1 Coaching is provided on the understanding that outcomes depend on your own engagement and circumstances, and no specific results are guaranteed. To the fullest extent permitted by law, I am not liable for any indirect or consequential loss arising from the coaching relationship. Nothing in these Terms limits liability for death or personal injury caused by negligence, or any other liability that cannot be excluded under law.

 

11. Changes to These Terms and Conditions

 

11.1 These Terms and Conditions may be updated from time to time. The most current version will always be available on this website, and continued use of my services after changes are posted constitutes acceptance of the updated Terms.

 

12. Governing Law

 

12.1 These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

13. Contact

 

13.1 If you have any questions about these Terms and Conditions, please use the contact form on the website (www.nichola-amor-coaching.com) or email hello@nichola-amor-coaching.com.